Last updated on 17.09.2022
1. General framework
1.1 It is previously specified that these conditions govern the sales and competitions of all products from the online store of the company Edujeu on our site www.edujeu.ch and that you can contact us by email at johann.luthi@edujeu .ch
1.2 These conditions apply to the exclusion of all other conditions, in particular those in force for sales in physical stores open to the public.
1.3 These general conditions of sale (hereinafter CGV) are concluded between on the one hand, Edujeu hereinafter referred to as “the seller” registered in the commercial register of the canton of Vaud (Switzerland), and on the other hand, the natural or legal persons hereinafter referred to as “the customer or the buyer” wishing to make a purchase via our website.
1.4 All services and deliveries carried out on the basis of the products on our website are governed by these General Terms and Conditions.
By placing an order, the buyer acknowledges having read, understood and accepted them without reservation.
Consequently, the buyer who wishes to order online acknowledges being fully informed of the fact that their agreement concerning the content of these general conditions does not require the handwritten signature of this document.
1.5 The seller does not accept any divergent conditions from the buyer and reserves the right to modify these general conditions of sale at any time by publishing, without delay, a new version. Any order placed after the publication of a new version constitutes acceptance of the latter.
2. Creation of a customer account on our site
2.1 The buyer has the possibility to register and open a personal account to be able to place an order.
2.2 He ensures the accuracy of the data provided during registration, in the event of an error in the wording of his contact details, the seller cannot be held responsible for the impossibility of delivering the products ordered.
2.3 In the event of a change of address or any other modification, the buyer undertakes to inform the seller and update his personal data as soon as possible.
2.4 The buyer undertakes to keep the password chosen during registration strictly confidential and not to disclose it to any third party. He assumes full responsibility for the use of his password and for all orders that are placed, even without his knowledge, using this password.
2.5 The buyer must be of legal age. Minor children must obtain parental authorization and notify the seller. Persons under guardianship must request the consent of their guardian or the tutelary authority.
2.6 For a legal entity, documents attesting to this will be necessary, final registration must be subject to the seller's agreement.
3. Prices and Products
3.1 The prices of our products are indicated in Swiss Francs, VAT included, excluding processing and shipping costs. The information is subject to technical changes, errors and typographical errors and may be changed at any time.
3.2 The site currently offers orders to Switzerland and Liechtenstein.
3.3 All orders are payable in Swiss Francs.
3.4 The seller reserves the right to modify its prices and participation in processing, packaging and shipping costs at any time but the products will be invoiced on the basis of the prices in force at the time of registration of the orders subject to availability.
3.5 The products remain the property of the seller until full payment of the price.
3.6 Product descriptions and images are provided for informational purposes and are not binding.
3.7 If a price was incorrect at the time of the order, due to any error (computer, data entry, stock management, etc.), the seller reserves the right to cancel the order. In such a case, any amount already paid by the buyer will be returned in full.
3.8 The seller also reserves the right to limit, at its discretion, the number of copies of an item sold to the same customer.
4. Protection des données
4.1 All personal data will be considered confidential. The information necessary to manage the order will be subject to computer processing but will under no circumstances be distributed or sold to a third party.
4.2 The data necessary for the ordering process and communication with the customer may be transmitted exclusively to our partners for the purpose of ensuring the services offered by Edujeu (account management, execution of payments, sending orders, sending emails ).
4.3 In accordance with the federal law on data protection, you can exercise your right of access, rectification and opposition to personal data concerning you. To do this, simply send us a request by post or e-mail.
4.4 The website www.edujeu.ch uses cookies to improve your experience and allow you to personalize your browsing. By continuing to browse our website, you accept the use of cookies.
5. Orders
5.1 Orders can be recorded online on our site, by email or by Whatsapp messaging.
5.2 The General Terms and Conditions are presented in French. The site is available in French, German, English and Italian. The German, Italian, English and other languages are for information purposes only and in the event of erroneous interpretation, only the French version is authentic.
5.3 The seller reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.
5.4 Any order constitutes acceptance of the prices and description of the products available for sale, on the day of the order.
5.5 The photos are non-contractual and are given for illustrative purposes. For more information on a product, do not hesitate to contact us by email or whatsapp.
5.6 Price offers are only valid while stocks last.
5.7 The seller reserves the right to modify its prices at any time.
5.8 The seller undertakes to honor orders received only within the limits of available stocks. If there is no stock available, the seller undertakes to inform the buyer and provide a deadline as quickly as possible.
5.9 The seller reserves the right to cancel and refund any order; no compensation being possible for the buyer.
5.10 Orders are only final when they have been confirmed by payment of the price by the buyer. At no time can the sums paid be considered as deposits or deposits.
5.11 Any modification or resolution of the order by the buyer cannot be taken into account and the amount paid cannot be returned.
5.12 In the event of a stock shortage with the seller or one of its suppliers and the impossibility of delivering the item ordered within 8 weeks, the seller reserves the right to cancel the order and carry out the full refund for missing items. The seller reserves the right to cancel and refund any order, no compensation being possible for the buyer.
5.13 The seller will not be able to accept any complaints about a package not received beyond a period of 4 weeks following its shipment.
5.14 The seller cannot be held responsible for the consequences linked to a delay or cancellation.
6. Validation of an order and electronic signature
6.1 When you check the acceptance of these General Conditions of Sale at the end of the order process, you declare that you accept them as well as all of these general conditions of sale fully and without reservation.
6.2 This validation by the buyer constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
6.3 The data recorded by the seller constitutes proof of all transactions carried out by the seller and its customers.
6.4 The data recorded by the payment system constitutes proof of financial transactions.
7. Payment
7.1 Items ordered by the buyer must be paid for before delivery and before shipping.
7.2 The seller provides the buyer with the possibility of paying for their purchases using the payment methods offered by Bank Transfer and TWINT on 079 776 09 88.
Our bank details are given below:
Edujeu.ch Lüthi
Route de Broye 10, 1008 Prilly
IBAN: CH69 0900 0000 1601 7733 2
BIC/SWIFT: POFICHBEXXX
Bank: PostFinance SA
Address: Mingerstrasse 20, 3030 Bern, Switzerland
Clearing: 9000
7.3 The items remain the property of the seller until full payment of the price.
7.4 The seller reserves the right to cancel an order if payment is not made within 14 days of confirmation of the order.
7.5 The buyer guarantees to the seller that he has the necessary authorizations to use the payment method chosen by him, when validating the order form.
7.6 The seller reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment of the order.
7.7 The seller reserves the right in particular to refuse to make a delivery or to honor an order from a buyer who has not fully paid for an order or with whom a dispute is in progress.
7.8 The seller has put in place an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge. The seller reserves the right to use this procedure in case of doubt about the legitimacy of the customer. As part of this verification, the customer will be asked to send, by email, a copy of an identity document with proof of address. The order will only be validated after receipt and verification by our services of the parts sent.
7.9 In the exceptional case of payment of the invoice after delivery (prior agreement), the delivered products remain the property of the seller until payment is received.
7.10 Orders containing pre-order items paid by bank transfer must be paid for at the latest 1 day before the official release date of the product (ie. the money must have arrived in Edujeu's account 1 day before). In the event of non-compliance, the order will be canceled unless the customer pays any possible price difference.
8. Product availability
8.1 The order will be executed at the latest within 48 hours (working days) from the day following that on which the buyer placed his order within the limits of available stocks.
8.2 In the event of unavailability of the ordered product, in particular due to our suppliers, the buyer will be informed as soon as possible and will have the possibility of canceling their order.
8.3 In the event of order cancellation, the refund is made with the same payment method as that used when paying for the order or by a credit note.
8.4 Pre-orders are final and no cancellation is possible.
9. Delivery
9.1 The products are delivered to the delivery address (Switzerland) indicated by the buyer during the order process.
9.2 In the case of items deliverable on different dates taking into account their availability, the delivery time is based on the longest time. This means that in the event of an order containing pre-ordered products, it will be delivered when the pre-ordered product is available.
9.3 The seller cannot be held responsible for the consequences due to late delivery.
9.4 The seller cannot be held responsible in the event of loss of an order entrusted to a carrier such as, for example, the Swiss Post.
9.5 Shipping Conditions for Magic The Gathering Pre-Orders. Our pre-order packages will now be sent from the official release day of the Magic The Gathering expansions.
9.6 Purchases made on our website are only delivered in Switzerland mainly by Swiss Post to the delivery address indicated by the buyer, unless otherwise agreed.
9.7 Shipping costs are calculated as accurately as possible, based on the weight of the order and the current rates noted by the carriers and are re-invoiced to the buyer. In the event of an error in estimating delivery costs on our site, the buyer will be immediately notified.
9.8 Exceeding delivery times cannot give rise to damages.
9.9 Responsibility for the goods passes to the buyer upon receipt by the carrier.
9.10 An email will be sent to the buyer if the seller notices a delay linked to the sending of his order
9.11 The seller provides the buyer with several means of shipping and also allows the collection of the goods by appointment. The buyer must receive confirmation to collect their order.
9.12 Shipping costs are calculated and invoiced only once per order. For Switzerland, delivery is free from 30 CHF of purchase. Below 30 CHF purchase, a processing fee of 3.9 CHF for small orders applies.
9.13 In the event of return of the package due to an error in the address, the buyer can either pick up the package by appointment or pay the shipping costs (Economic or Priority) for a new economic shipment.
10. Receipt and verification of the goods
10.1 The products are delivered to the address indicated by the buyer on the order form.
10.2 The buyer undertakes to check the condition of the goods at the time of delivery.
10.3 A complaint, detailed and certified on honor, concerning the defects noted in the products delivered must be made in writing within 24 hours following receipt by sending an email to the seller whether for a missing, defective or damaged product (from photos to be attached in the email).
10.4 Any complaint made after this deadline will be rejected and the seller will be released from all liability.
10.5 Any damaged packaging and/or product must not be opened.
10.6 After verification, the seller will reship or refund the buyer with the same payment method used when paying for the order or by credit note.
10.7 Returns sent without prior agreement will not be taken back or exchanged.
11. Delivery problems caused by the carrier
11.1 Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken product, etc.) must be indicated on the delivery note in the form of “explicit handwritten reservations”, accompanied by the signature of the 'Buyer.
11.2 The buyer must at the same time confirm this anomaly by sending the carrier, within 24 hours following the delivery date, said complaints by registered mail.
11.3 The buyer must send a copy of this letter, by post or email, to the seller.
12. Right of return
12.1 You have, within 7 clear days from the date of receipt of your order, a right of return, exchange or refund without penalties with the exception of shipping costs, return costs and expenses inherent to the means of payment, products that do not suit you (this clause does not apply in the case of products with a discount).
12.2 You must obtain agreement from the seller to return the products, explaining by simple mail or email the reasons for the return.
12.3 Items returned incomplete, opened, damaged, damaged or soiled by the customer will not be taken back. The product must be in its original and complete condition allowing its remarketing in new condition, accompanied by the invoice and the return agreement issued by the seller.
12.4 In this case, shipping costs are the responsibility of the buyer (outward and return)
12.5 The amount will be charged to the customer's account (no refund in cash, credit card or Paypal) within 7 working days after receipt and inspection of the goods and must be used, in its entirety, over a period of 90 days. After this period, the credit note will be definitively considered lost.
12.6 Returns must be sent to the seller's address indicated on the invoice.
12.7 In the event of unjustified refusal or unclaimed packages without valid reason, we will be forced to invoice the shipping costs that have been incurred. The post office and delivery companies charge for sending and returning unclaimed goods.
12.8 Return of product due to simultaneous purchase in another store is not accepted; an order can be canceled at any time before dispatch.
12.9 All returns of equipment unpacked without authorization will be returned to the sender or simply refused. You must obtain a return agreement by email before your return.
12.10 The seller reserves the right to charge a sum equivalent to 20% of the amount of the product in the event of non-compliance with the above rules.
12.11 The visuals present on our website are not contractual. These visuals are displayed for informational purposes and are not always representative of the product. Unfortunately, manufacturers change the packaging, specifications and visuals of their products often and without announcement. A refusal of goods due to non-compliant visuals cannot be accepted if the content of the product conforms to the advertised description.
12.12 When a product is defective, it is exchanged for an identical product. You must inform us by email and obtain a return authorization for the product. Exchange is only possible if the complete equipment is returned in its original packaging. Otherwise, no exchange will be possible.
12.13 In all cases, a return to the store rather than by delivery person is entirely possible. From then on, the return request may be accepted (or refused) directly by the staff present.
13. Warranty
13.1 The warranty is limited to manufacturing defects. All products that are defective are exchanged.
13.2 For any warranty request, the purchase invoice is mandatory; it cannot be taken into account without this document.
13.3 Any request must be drawn up in detail (supporting photos) in writing or by email.
We will give you the return confirmation in response.
13.4 No unpackaged product will be accepted without written confirmation from us in advance.
13.5 The provisions hereof cannot deprive the buyer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold. The buyer is expressly informed that the seller is not the manufacturer of the products sold with respect to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the manufacturer thereof may be sought by the buyer, on the basis of the information appearing on the packaging of said product. .
13.6 Wear and tear resulting from normal use, in particular wear of cards that occurs after opening, as well as defects resulting from improper use by the customer are excluded from the scope of the warranty.
14. Competition
14.1 The purpose of competitions is to promote entertainment.
14.2 Unless otherwise stated, the prizes that Edujeu offers during competitions must be collected from the store.
14.3 Prizes won cannot be resold.
14.4 Prizes cannot be exchanged for cash.
15. Abusive use
15.1 The products offered comply with current European or Swiss legislation. The seller cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.
15.2 The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the seller cannot be held liable in the event of an error in one of these photographs or one of these texts.
15.3 The seller cannot be held responsible for non-performance of the contract concluded in the event of stock shortage, unavailability of the product, disruption, strike or force majeure. Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts The party affected by such circumstances will notify the other within 48 hours following the date on which it became aware of them. The two parties will then come together, within 7 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts longer than 30 days, these general conditions may be terminated by the injured party.
15.4 Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by case law: the blocking of means of transport or supplies, strikes, natural disasters, wars, fires, storms , floods, lightning, shutdown of telecommunications networks or difficulties specific to external telecommunications networks or any other event preventing the production or transport of products.
15.5 The seller will not incur any liability for any indirect damage arising herefrom, operating loss, loss of profit, loss of opportunity, damages or costs.
16. Applicable law and legal forum
16.1 These general conditions of sale are governed by Swiss law.
16.2 If one or more provisions of these General Terms and Conditions were to be declared void, the other provisions would remain legally valid.
16.3 The forum is located exclusively in Lausanne for any dispute concerning these General Terms and Conditions, their interpretation and/or their application.
These general conditions are in French. The buyer declares that he has full legal capacity allowing him to commit to these general conditions.
1. General framework
1.1 It is previously specified that these conditions govern the sales of all products from the online store of the company EDUJEU.CH on our site www.edujeu.ch and that you can contact us by email at johann.luthi@edujeu .ch
1.2 These conditions apply to the exclusion of all other conditions, in particular those in force for sales in physical stores open to the public.
1.3 These general conditions of sale (hereinafter CGV) are concluded between on the one hand, EDUJEU.CH hereinafter referred to as “the seller” registered in the commercial register of the canton of Vaud (Switzerland), and on the other on the other hand, the natural or legal persons hereinafter referred to as “the customer or the buyer” wishing to make a purchase via our website.
1.4 All services and deliveries carried out based on the products on our website are governed by these General Terms and Conditions.
By placing an order, the buyer acknowledges having read, understood and accepted them without reservation.
Consequently, the buyer who wishes to order online acknowledges being fully informed of the fact that their agreement concerning the content of these general conditions does not require the handwritten signature of this document.
1.5 The seller does not accept any divergent conditions from the buyer and reserves the right to modify these general conditions of sale at any time by publishing, without delay, a new version. Any order placed after the publication of a new version constitutes acceptance of the latter.
2. Creation of a customer account on our site
2.1 The buyer must register and open a personal account to place an order.
2.2 He ensures the accuracy of the data provided during registration, in the event of an error in the wording of his contact details, the seller cannot be held responsible for the impossibility of delivering the products ordered.
2.3 In the event of a change of address or any other modification, the buyer undertakes to update his personal data as soon as possible.
2.4 The buyer undertakes to keep the password chosen during registration strictly confidential and not to disclose it to any third party. He assumes full responsibility for the use of his password and for all orders that are placed, even without his knowledge, using this password.
2.5 The buyer must be of legal age. Minor children must obtain parental authorization and notify the seller. Persons under guardianship must request the consent of their guardian or the tutelary authority.
2.6 For a legal entity, documents attesting to this will be necessary, final registration must be subject to the seller's agreement.
3. Prices and Products
3.1 The prices of our products are indicated in Swiss Francs, VAT included, excluding processing and shipping costs. The information is subject to technical changes, errors and typographical errors and may be changed at any time.
3.2 The site does not currently offer orders outside of Switzerland and the Principality of Liechtenstein.
3.3 All orders are payable in Swiss Francs.
3.4 The seller reserves the right to modify its prices and participation in processing, packaging and shipping costs at any time but the products will be invoiced on the basis of the prices in force at the time of registration of the orders under availability reserve.
3.5 The products remain the property of the seller until full payment of the price.
3.6 Product descriptions and images are provided for informational purposes and are not binding.
3.7 If a price was incorrect at the time of the order, due to any error (computer, data entry, stock management, etc.), the seller reserves the right to cancel the order. In such a case, any amount already paid by the buyer will be returned in full.
3.8 The seller also reserves the right to limit, at its discretion, the number of copies of an item sold to the same customer.
4. Data protection
4.1 All personal data will be considered confidential. The information necessary to manage the order will be subject to computer processing but will under no circumstances be distributed or sold to a third party.
4.2 The data necessary for the ordering process and communication with the customer may be transmitted exclusively to our partners for the purpose of ensuring the services offered by EduJeu.ch (account management, execution of payments, sending of orders, sending emails).
4.3 In accordance with the federal law on data protection, you can exercise your right of access, rectification and opposition to personal data concerning you. To do this, simply send us a request by post or e-mail.
4.4 The website www.edujeu.ch uses cookies to improve your experience and allow you to personalize your browsing. By continuing to browse our website, you accept the use of cookies.
5. Orders
5.1 Orders can be registered online on our site, by email, by mail or by telephone.
5.2 The General Terms and Conditions are presented in French. The site is available in French and English. The English language is for information only and in the event of erroneous interpretation, only the French version is authentic.
5.3 The seller reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.
5.4 Any order constitutes acceptance of the prices and description of the products available for sale, on the day of the order.
5.5 The photos are non-contractual and are given for illustrative purposes. For more information on a product, do not hesitate to contact us by email or telephone.
5.6 Price offers are only valid while stocks last.
5.7 The seller reserves the right to modify its prices at any time.
5.8 The seller undertakes to honor orders received only within the limits of available stocks. If there is no stock available, the seller undertakes to inform the buyer and provide a deadline as quickly as possible.
5.9 The seller reserves the right to cancel and refund any order; no compensation being possible for the buyer.
5.10 Orders are only final when they have been confirmed by payment of the price by the buyer. At no time can the sums paid be considered as deposits or deposits.
5.11 Any modification or resolution of the order by the buyer cannot be taken into account and the amount paid cannot be returned.
5.12 In the event of a stock shortage with the seller or one of its suppliers and the impossibility of delivering the item ordered within 8 weeks, the seller reserves the right to cancel the order and carry out the full refund for missing items. The seller reserves the right to cancel and refund any order, no compensation being possible for the buyer.
5.13 The seller cannot accept any complaints about a package not received beyond a period of 2 weeks following its shipment.
5.14 The seller cannot be held responsible for the consequences linked to a delay or cancellation.
6. Validation of an order and electronic signature
6.1 When you check the acceptance of these General Conditions of Sale at the end of the order process, you declare that you accept them as well as all of these general conditions of sale fully and without reservation.
6.2 This validation by the buyer constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
6.3 The data recorded by the seller constitutes proof of all transactions carried out by the seller and its customers.
6.4 The data recorded by the payment system constitutes proof of financial transactions.
7. Payment
7.1 Items ordered by the buyer must be paid for before delivery and before shipping.
7.2 The seller provides the buyer with the possibility of paying for their purchases using the payment methods offered by Bank Transfer, by credit cards (Visa and MasterCard are accepted) or by Paypal.
7.3 The items remain the property of the seller until full payment of the price.
7.4 The seller reserves the right to cancel an order if payment is not made within 14 days following confirmation of the order.
7.5 The buyer guarantees to the seller that he has the necessary authorizations to use the payment method chosen by him, when validating the order form.
7.6 The seller reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment of the order.
7.7 The seller reserves the right in particular to refuse to make a delivery or to honor an order from a buyer who has not fully paid for an order or with whom a dispute is in progress.
7.8 The seller has put in place an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge. The seller reserves the right to use this procedure in case of doubt about the legitimacy of the customer. As part of this verification, the customer will be asked to send, by email, a copy of an identity document with proof of address. The order will only be validated after receipt and verification by our services of the parts sent.
7.9 In the exceptional case of payment of the invoice after delivery (prior agreement), the delivered products remain the property of the seller until payment is received.
7.10 Orders containing pre-order items paid by bank transfer must be paid at the latest 1 day before the official release date of the product (ie. the money must have arrived in the EduJeu.CH account 1 day before ). In the event of non-compliance, the order will be canceled unless the customer pays any possible price difference.
8. Product availability
8.1 The order will be executed at the latest within 48 hours (working days) from the day following that on which the buyer placed his order within the limits of available stocks.
8.2 In the event of unavailability of the ordered product, in particular due to our suppliers, the buyer will be informed as soon as possible and will have the possibility of canceling their order.
8.3 In the event of order cancellation, the refund is made with the same payment method as that used when paying for the order or by a credit note.
8.4 Pre-orders are final and no cancellation is possible.
9. Delivery
9.1 The products are delivered to the delivery address indicated by the buyer during the order process.
9.2 In the case of items deliverable on different dates taking into account their availability, the delivery time is based on the longest time. This means that in the event of an order containing pre-ordered products, it will be delivered when the pre-ordered product is available.
9.3 The seller cannot be held responsible for the consequences due to late delivery.
9.4 The seller cannot be held responsible in the event of loss of an order entrusted to a carrier such as, for example, La Poste.
9.5 Shipping Terms for Magic The Gathering Pre-Orders. Since February 1, 2013, release date of the Gatecrash edition, it is now strictly forbidden to ship pre-orders before the official release day. Our pre-order packages will now be sent from the official release day of the Magic The Gathering expansions.
9.6 Purchases made on our website are only delivered in Switzerland or Liechtenstein mainly by post to the delivery address indicated by the buyer, unless otherwise agreed.
9.7 Shipping costs are calculated as accurately as possible, based on the weight of the order and the current rates noted by the carriers and are re-invoiced to the buyer. In the event of an error in estimating delivery costs on our site, the buyer will be immediately notified.
9.8 Exceeding delivery times cannot give rise to damages.
9.9 Responsibility for the goods passes to the buyer upon receipt by the carrier.
9.10 An email will be sent to the buyer if the seller notices a delay in sending their order
9.11 The seller makes several shipping methods available to the buyer and also allows the goods to be collected from the store or during an event. The buyer must receive confirmation to collect their order.
9.12 Shipping costs are calculated and invoiced only once per order.
10. Receipt and verification of the goods
10.1 The products are delivered to the address indicated by the buyer on the order form.
10.2 The buyer undertakes to check the condition of the goods at the time of delivery.
10.3 A complaint, detailed and certified on honor, concerning defects noted in the products delivered must be made in writing within 24 hours of receipt by sending an email to the seller, whether for a missing, defective or damaged product ( photos to be attached in the email).
10.4 Any complaint made after this deadline will be rejected and the seller will be released from all liability.
10.5 Any damaged packaging and/or product must not be opened.
10.6 After verification, the seller will reship or refund the buyer with the same payment method used when paying for the order or by credit note.
10.7 Returns sent without prior agreement will not be taken back or exchanged.
11. Delivery problems caused by the carrier
11.1 Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken product, etc.) must be indicated on the delivery note in the form of “explicit handwritten reservations”, accompanied by the signature of the 'Buyer.
11.2 The buyer must at the same time confirm this anomaly by sending the carrier, within 24 hours following the delivery date, said complaints by registered mail.
11.3 The buyer must send a copy of this letter, by post or email, to the seller.
12. Right of return
12.1 You have, within 7 clear days from the date of receipt of your order, a right of return, exchange or refund without penalties with the exception of shipping and return costs, of the products which would not suit you (this clause does not apply in the case of products with a discount).
12.2 You must obtain agreement from the seller to return the products, explaining by simple mail or email the reasons for the return.
12.3 Items returned incomplete, opened, damaged, damaged or soiled by the customer will not be taken back. The product must be in its original and complete condition allowing its remarketing in new condition, accompanied by the invoice and the return agreement issued by the seller.
12.4 In this case, shipping costs are the responsibility of the buyer (outward and return)
12.5 The amount will be charged to the customer's account (no refund in cash, credit card or Paypal) within 7 working days after receipt and inspection of the goods and must be used, in its entirety, over a period of 90 days. After this period, the credit note will be definitively considered lost.
12.6 Returns must be sent to the seller's address indicated on the invoice.
12.7 In the event of unjustified refusal or unclaimed packages without valid reason, we will be forced to invoice the shipping costs incurred. The post office and delivery companies charge for sending and returning unclaimed goods.
12.8 Return of product due to simultaneous purchase in another store is not accepted; an order can be canceled at any time before dispatch.
12.9 All returns of equipment unpacked without authorization will be returned to the sender or simply refused. You must obtain a return agreement by email before your return.
12.10 The seller reserves the right to charge a sum equivalent to 20% of the amount of the product in the event of non-compliance with the above rules.
12.11 The visuals on our website are not contractual. These visuals are displayed for informational purposes and are not always representative of the product. Unfortunately, manufacturers change the packaging, specifications and visuals of their products often and without announcement. A refusal of goods due to non-compliant visuals cannot be accepted if the content of the product conforms to the advertised description.
12.12 When a product is defective, it is exchanged for an identical product. You must inform us by email and obtain a return authorization for the product. Exchange is only possible if the complete equipment is returned in its original packaging. Otherwise, no exchange will be possible.
12.13 In all cases, a return to the store rather than by delivery person is entirely possible. From then on, the return request may be accepted (or refused) directly by the staff present.
13. Guarantee
13.1 The warranty is limited to manufacturing defects. All products that are defective are exchanged.
13.2 For any warranty request, the purchase invoice is mandatory; it cannot be taken into account without this document.
13.3 Any request must be drawn up in detail (supporting photos) in writing or by email.
We will give you the return confirmation in response.
13.4 No unpackaged product will be accepted without written confirmation from us in advance.
13.5 The provisions hereof cannot deprive the buyer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the item sold. The buyer is expressly informed that the seller is not the manufacturer of the products sold with respect to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the manufacturer thereof may be sought by the buyer, on the basis of the information appearing on the packaging of said product. .
13.6 Wear and tear resulting from normal use, in particular wear of cards that occurs after opening, as well as defects resulting from improper use by the customer are excluded from the scope of the warranty.
14. Responsibilities
14.1 The products offered comply with current European or Swiss legislation. The seller cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.
14.2 The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, the seller cannot be held liable in the event of an error in one of these photographs or one of these texts.
14.3 The seller cannot be held responsible for non-performance of the contract concluded in the event of stock shortage, unavailability of the product, disruption, strike or force majeure. Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts The party affected by such circumstances will notify the other within 48 hours following the date on which it became aware of them. The two parties will then come together, within 7 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts longer than 30 days, these general conditions may be terminated by the injured party.
14.4 Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by case law: the blocking of means of transport or supplies, strikes, natural disasters, wars, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to external telecommunications networks or any other event preventing the production or transport of products.
14.5 The seller will not incur any liability for any indirect damage arising herefrom, operating loss, loss of profit, loss of opportunity, damages or costs.
15. Applicable law and legal forum
15.1 These general conditions of sale are governed by Swiss law.
15.2 If one or more provisions of these General Terms and Conditions were to be declared void, the other provisions would remain legally valid.
15.3 The forum is located exclusively in Lausanne for any dispute concerning these General Terms and Conditions, their interpretation and/or their application.
These general conditions are in French. The buyer declares that he has full legal capacity allowing him to commit to these general conditions.